Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and return the product(s) in question.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at whimsblossomwholesale@outlook.com. Please note that returns will need to be sent to the following address: 33 Merton Road North, Reading, RG2 8BA.

Unless the item of purchase is defective, damaged or wrong item sent, all other returns will be at the buyers cost to send back to us. Items sent back to us without first requesting a return will not be accepted.

If your returning for anything else other than defective or wrong item, your returns refunded back to the buyer will not include the original cost of postage.

You can always contact us for any return question at whimsblossomwholesale@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not refund any postage costs, only refunds for the products in question.

Exchanges 

 We do not accept exchanges.

 

Resends

We do not resend out any of our products, whether a parcel is lost, stolen or wrong item sent. A full refund is the only option available.

 

Gift card & Sale items

We do not accept any returns or refunds on any Gift card or sale items.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For all returns, no refunds will be given for postage costs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whimsblossomwholesale@outlook.com.